Orders/Returns

Shipping

Orders are normally processed within 1-3 business days from the order date.

All Lotus Jayne packages are shipped via USPS. Shipping rates are based on the weight of the package. You can choose from the following types of service:

  • First Class Mail: Packages weighing 13 oz. or under; one to three days transit time.

  • Priority Mail: Packages weighing over 13 oz. up to 70 lbs.; an average of two to three days transit time.

  • Express Mail: Packages weighing 70 lbs. or less; one to two days transit time. Money back guarantee.

  • Parcel Post: Packages weighing 70 lbs. or less; two to nine days transit time.

Sorry, we currently do not ship to:

  • P.O. boxes, including APO and FPO addresses
  • Countries outside of the U.S., including Canada Alaska, Hawaii, or Puerto Rico

We also cannot ship items from individual orders to more than one shipping address. Please place a new, separate order for each item that you would like shipped to a different address.


Returns


We will gladly issue a refund or exchange for the value of the merchandise returned (postmarked) within 30 days from the date of receipt. Original shipping and handling costs are non-refundable.

To return an item, simply print and fill out the Return/Exchange Form. Make a copy of the Return/Exchange Form and packing slip/invoice to keep for your records. Enclose the original forms (packing slip and Return/Exchange Form) along with the return merchandise packed securely in a well sealed box or original packing and send the package to:

Lotus Jayne, Returns
27 Aubrey Road
Montclair, NJ 07043

Please select a traceable shipping method or insure your package. Return shipping costs are non-refundable. When we receive the returned merchandise we will then process your refund and issue a credit to your charge/debit card or Paypal account.


Ship LOTUS JAYNE Returns To:

Lotus Jayne, Returns
41 Watchung Plaza, #97
Montclair, NJ 07042

Returns and Exchanges:

To return or exchange an item simply fill out this return slip and ship it along with the package to the address above via any traceable method. Original shipping charges are not refundable and all returns must be made within 30 days.

Originally Purchased by:

Date of Purchase:

Name:

Address:

Phone:

E-Mail:

Item:

Explanation/Instructions: